Social media AI intelligence
Social media AI intelligence: know what your market is saying, as it happens
Your customers, prospects and competitors talk on social media every day, but nobody has time to read it all. We build AI that reads it for you: what people say about your brand, which topics are rising, what competitors launch, and which posts show someone ready to buy.
Who it's for
- Marketing and brand teams tracking reputation and campaigns
- Sales teams looking for people who ask for what they sell
- Founders and product teams who want honest customer feedback and early trend signals
Examples
What this looks like in practice
Brand and sentiment monitoring
Mentions of your brand, products and people, sorted into positive, negative and neutral, with an alert when negative talk spikes.
Trend and topic detection
Rising topics, hashtags and questions in your market, grouped into themes so you see the pattern, not thousands of posts.
Competitor intelligence
What competitors post and launch, how their audience reacts, and where their customers complain.
Buying-signal detection
Posts where someone asks for a product or service like yours, scored for intent and sent to your sales team.
Content performance insights
Which of your posts, formats and posting times work best, with AI-drafted ideas for what to post next.
Customer feedback mining
Comments and reviews turned into recurring complaints, feature requests and praise your team can act on.
Approach
How we do it
Pick the questions
Which brands, competitors, topics and platforms matter, and what should trigger an alert.
Connect and read
Official platform APIs, your own account data and permitted public sources, read by language models and classifiers we test against posts your team labels.
Deliver where you work
A dashboard, a weekly plain-language summary, and alerts by email, Slack or your CRM.
Outcome
What you end up with
- A live dashboard of mentions, sentiment, topics and competitors
- Alerts when sentiment drops, a topic spikes or a buying signal appears
- A weekly summary of what changed and why it matters
- Code, models and data you own
Part of our AI & Generative AI service.
FAQ
Questions we're often asked
Which platforms can you cover?
LinkedIn, X, Instagram, Facebook, YouTube, Reddit, review sites and news, depending on your goals. What can be collected depends on each platform's official access and terms; we confirm what's possible for your case on the first call.
Is collecting social media data allowed?
We only use official APIs, data you own and public sources each platform's terms allow. No fake accounts, no scraping behind logins and no getting around limits, and personal data is handled under your privacy policy.
How is this different from a social media tool?
Off-the-shelf tools give generic dashboards. We build around your own questions: your categories, your definition of a buying signal, and alerts wired into the tools your team already uses.
Does it work in other languages?
Modern language models handle many languages. We test accuracy on your own posts in each language before you rely on it.
Related
Related solutions
Start here
Tell us about your project
A few lines is enough. We reply within one business day with questions or a suggested next step. The first consultation is free.
- We'll tell you honestly whether your data can support the goal
- You get an indicative cost and timeline
- No obligation and no automated sales sequence
Prefer to talk? Book a 30-minute call.